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Delivery

Shipments

Your order shipment

Packages are generally dispatched within 3 working days after receipt of payment:

Orders made between Monday to Friday until 11AM EET are processed and dispatched in the same day. Orders made after 11AM EET are processed and dispatched on the next working day.

Orders made Saturday and Sunday are processed and dispatched on Monday.

We don't process and dispatch orders made on legal holidays.

 

European Union buyers

Between European Union countries the import fees doesn't exists, in this case there isn't any import duties or taxes.

International Buyers outside European Union territory – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges and custom clearance are the buyer's responsibility. ToscanaMall.com it is not responsible in anyway for import duties, taxes, charges or custom clearance.
Please check with your country's customs office to determine what these additional costs will be prior to buying From ToscanaMall.com

ToscanaMall.com will not refund any order which is custom held or returned by customs from the buyer's country.

 We offer 2 types of shipping but depends on your country:

  1. Standard Letter - It is the cheapest delivery method. The order is sent as letter, through Romanian national post office, with NO tracking number included and the expected delivery time is between 6-14 days.Prices starts from 2 Euros (depends on the destination) and the weight should be smaller than 2kgs.
  2. Signed Letter - The order is sent as letter, through Romanian national post office, with tracking number included and the expected delivery time is between 6-14 days. If your national post office had an agreement with our post office you can track your order by clicking HERE, otherwise you need to go, with the tracking number received from us, to your local post office. Prices starts from 5 Euros (depends on the destination) and the weight should be smaller than 2kgs.

Upon delivery, you will be responsible for paying for all applicable duties and/or taxes and custom clearance in your country for your order.

If packages are refused upon delivery, the customer will be responsible for all duties/taxes, return shipping and a 20% restocking fee. Original shipping cost will not be refunded.

Customers are reminded to be aware of their local laws and regulations. This is your responsibility as we are unable to keep up with the developments of each country.

Refunds (due to customs issues) will only be honored (less shipping charges and restocking fee) if there is no returning fee and if products are returned in complete and reusable conditions. We haven’t experienced a single difficulty in the delivery of our shipments to more than 90 countries so far.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.