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Every product we sell are guaranteed to work on delivery. If you received a product that does not work at delivery please let us know by e-mail and send the damaged goods to us as soon as possible, but no later than 48 hours after receiving the package in order to replace the product.
If you are not fully satisfied by the quality of the product which you bought from us, you can return it in 14 days after the purchase, and we will refund you with the total value of the goods.
The warranty doesn't cover the E liquids, flavors and bases because there is a matter of taste for each one of us.
Defining the product DAP (dead-after-purchase ):
DAP is a product which, after the sale to end-user, it requires a specific defect in a well-defined time interval. The period for which a product is cosiderat DAP is 3 (three) working days from the data of sale to the final customer. All products returned within 3 (three) working days from the data of purchase are considered as adequate security conditions. ToscanaMall.com is obliged to return the amount paid or damaged product to replace it with a functional one, at his request.
Evaporators are manufactured with a lifetime undeterminable. This varies greatly depending on the conditions and methods of use of consumers and should be seen as some supplies. Its life period varies between 1 day and 90 days but it may take up to one year.
The batteries are more durable than the evaporators, the cycle of life beyond a few months, but even so, care should be taken.
To keep batteries in optimum operating conditions we recommend:
- Jack to clean as well before putting it on charge
- Do not force it into the charger screw
- Do not screw forced atomizer