Packages are generally dispatched within 3 working days after receipt of payment:
Orders made between Monday to Friday until 11AM EET are processed and dispatched in the same day. Orders made after 11AM EET are processed and dispatched on the next working day.
Orders made Saturday and Sunday are processed and dispatched on Monday.
We don't process and dispatch orders made on legal holidays.
European Union buyers
Between European Union countries the import fees doesn't exists, in this case there isn't any import duties or taxes.
ToscanaMall.com will not refund any order which is custom held or returned by customs from the buyer's country.
We offer 2 types of shipping but depends on your country:
Upon delivery, you will be responsible for paying for all applicable duties and/or taxes and custom clearance in your country for your order.
If packages are refused upon delivery, the customer will be responsible for all duties/taxes, return shipping and a 20% restocking fee. Original shipping cost will not be refunded.
Customers are reminded to be aware of their local laws and regulations. This is your responsibility as we are unable to keep up with the developments of each country.
Refunds (due to customs issues) will only be honored (less shipping charges and restocking fee) if there is no returning fee and if products are returned in complete and reusable conditions. We haven’t experienced a single difficulty in the delivery of our shipments to more than 90 countries so far.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected.